Privacy Policy

Last Updated: September 27, 2025

1. Introduction

Welcome to Convert The Spire ("we," "our," or "us"). We provide a free video conversion service focused on YouTube playlist conversions. This Privacy Policy explains how we transiently process video URLs and converted files, our automatic deletion policies, and how we protect your privacy. Support for additional platforms is planned (Coming soon).

2. Information We Collect

2.1 Information You Provide

• Video URLs: We temporarily process the video URLs you provide for conversion purposes only. These are NOT stored permanently.
• Contact Information: If you contact us via email (our support chat), we collect your email address and message content.
• Nothing Else: We don't require registration, personal details, or payment information.

2.2 Automatically Collected Information

• Basic Usage Data: We may collect anonymous statistics about conversion frequency and popular platforms (no personal identification).
• Technical Information: Basic device information like browser type and operating system for compatibility and security.
• IP Addresses: Temporarily logged for security and abuse prevention (automatically deleted within 24 hours).
• Essential Cookies Only: We use minimal cookies for functionality - no tracking or advertising cookies.

3. What We DON'T Do

4. How We Use Your Information

We use the minimal information we collect for these purposes only:

• Service Provision: To process video conversions and deliver converted files to you.
• Security & Abuse Prevention: To detect and prevent malicious activity or service abuse.
• Communication: To respond to your support requests and inquiries.
• Service Improvement: To understand usage patterns and improve our service (anonymized data only).
• Legal Compliance: To comply with applicable laws when legally required.

5. Data Retention and Automatic Deletion

• Video URLs: Processed temporarily and deleted within 10 minutes of conversion completion
• Converted Files: Automatically deleted from our servers within 2 hours
• Server Logs: Technical logs are automatically purged every 24 hours
• Download Links: Expire and become inaccessible after download or 2 hours (whichever comes first)
• Contact Emails: Support emails retained for 1 year maximum, then automatically deleted

6. Data Sharing and Third Parties

We have a strict no-sharing policy with the following limited exceptions:

• Essential Service Providers: Cloud hosting providers who help us deliver the service (they cannot access your personal data)
• Legal Requirements: Only when required by law, court order, or to protect our legal rights
• Safety & Security: To prevent fraud, abuse, or protect user safety (anonymized data only)
• Never for Marketing: We will NEVER share your data for advertising, marketing, or commercial purposes

7. International Data Transfers

Our service may process data on servers in different countries to provide optimal performance. We ensure that any international transfers include appropriate safeguards to protect your privacy, regardless of location.

8. Your Rights and Control

• Access: Request information about any data we may have about you
• Deletion: Request deletion of any data (though most is auto-deleted anyway)
• Correction: Correct any inaccurate information
• Portability: Get a copy of your data in a portable format
• Objection: Object to data processing (you can always stop using our service)
• Withdrawal: Withdraw any consent you may have given

9. GDPR Compliance (EU Users)

We fully comply with the General Data Protection Regulation (GDPR):

• Legal Basis: We process data based on legitimate interests (providing the service) and your consent
• Data Minimization: We collect only the absolute minimum data needed
• Right to Complain: You can lodge complaints with your local data protection authority
• Data Protection Officer: Contact our support chat for GDPR-related inquiries
• Privacy by Design: Our service is built with privacy as the default setting

10. Security Measures

We implement robust security measures to protect your information:

• HTTPS Encryption: All data transmission is encrypted using industry-standard SSL/TLS
• Secure Servers: Our servers are protected with firewalls and security monitoring
• Limited Access: Only essential systems can access processing data
• Regular Updates: We regularly update our security systems and protocols
• No Persistent Storage: The best security is not storing data in the first place

11. Third-Party Video Platforms

When you provide URLs from YouTube, TikTok, Instagram, etc., we interact with these platforms' public APIs to retrieve video information. We are not responsible for these platforms' privacy practices. Please review their respective privacy policies:

• YouTube Privacy Policy
• TikTok Privacy Policy
• Instagram Privacy Policy

12. Children's Privacy

Our service is not specifically designed for or marketed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately at our support chat.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. We will notify users of material changes by updating the "Last Updated" date and providing notice on our service. Continued use of the service after changes constitutes acceptance of the updated policy.

14. Cookie Policy

We use minimal cookies for essential functionality only:

• Essential Cookies: Required for basic service operation and security
• No Tracking Cookies: We do not use advertising or tracking cookies
• No Third-Party Cookies: We don't allow third-party cookies on our service
• Browser Control: You can disable cookies in your browser (may affect functionality)

Thank you for trusting Convert The Spire with your video conversion needs.
Your privacy isn't just important to us—it's fundamental to who we are.